FAQs

Welcome to Kuroma’s FAQ section. Below are some common questions we receive from customers. If your question isn’t answered here, feel free to contact us.

❓ 1. How can I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

🚚 2. How long does shipping take?

Processing Time: 1–3 business days
Shipping Time: 5–10 business days (U.S. orders)
Note: Shipping times may vary based on location and demand.

📦 3. How do I track my order?

After your order is shipped, you will receive an email with your tracking number. You can also visit our Track Your Order page.

🔁 4. Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to change or cancel. Once shipped, changes cannot be made.

💳 5. What payment methods do you accept?

We accept:

Visa, MasterCard, American Express
PayPal
Apple Pay / Google Pay

All payments are secure and encrypted.

❌ 6. What if I receive a damaged or incorrect item?

We’re sorry! Please email us at kuromashop@gmail.com with your order number and a photo of the issue within 7 days of delivery. We’ll resolve it quickly.

🔙 7. What’s your return policy?

You may request a return within 14 days of receiving your order. Visit our Return & Refund Policy page for full details.

📩 8. How can I contact customer support?

You can reach us by:

Email: kuromashop@gmail.com
Phone: (310) 212-5111

Our team typically responds within 24–48 hours.